Quality Policy

The management of Feralco Italia srl, in line with the guidelines and objectives of the group Feralco AB, believes that it is essential for its activity, the commitment to a quality policy suitable to ensure the total satisfaction of its customers.

The objective is to ensure the quality of our products and services in order to respond adequately to their needs. Feralco aims to retain and create partnerships with their customers in a spirit of constructive cooperation and continuous improvement.

Therefore becomes strategic intention to tackle the problems resulting from the pursuit of this commitment by adopting suitable operating means, creating a suitable environment for the proper conduct of the activities and assigning responsibility in a coordinated manner to the personnel involved in our business.

The policy of Feralco Italy is founded on the following principles:

  • Responsiveness to the needs of the customer to help them solve their problems
  • Continuous improvement of products in terms of technical performance and economic competitiveness
  • Improvement of service delivery and technical assistance.

The Management undertakes to make available and use all the resources necessary to the achievement and maintenance of the "Customer Satisfaction" also through the implementation of a system for management and control of quality and the respect of the quality policy and the global Staff involvement.

Feralco Italia srl has obtained the quality certification ISO 9000:2001